Urging much improved customer service and information by Bellgenica/Cuenca.

Bellgenica needs to hear the voice of it's customers in order to:

- Provide timely and consistent reimbursements; set a standard of 2 weeks.

- Provide written justification when (partially) declining reimbursement requests.

- Respond to phone calls and emails consistently in a timely manner; set a standard of 2 business days.

- Communicate changes in procedures and coverage (e.g. dropping Santa Ines; use of yellow claim receipts; use of electronic invoices).

- Communicate and update contact information and responsibilities of Cuenca office staff; staff changes.  

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